Event box
Customer Service Training for Frontline Staff - Online Course Online
This course is held through Library Journal made possible by TBLC training funds.
In this half-day, online course, you'll delve into the art of providing exceptional customer service tailored to diverse patron needs. Learn effective communication techniques to engage with patrons courteously and empathetically, fostering positive interactions and building lasting relationships. Discover best practices for handling inquiries, resolving complaints, and addressing challenging situations with confidence, compassion, and professionalism.
The live sessions run on Thursday, September 18, 2025 from 12:00 to 4:00 pm ET (recorded for on demand viewing). Don’t miss this opportunity! Read more here: https://course.libraryjournal.com/products/customer-service-training-F25
- Date:
- Thursday, September 18, 2025
- Time:
- 12:00 PM - 4:00 PM
- Time Zone:
- Eastern Time - US & Canada (change)
- Location:
- Online
- Location:
- Online
- Online:
- This is an online event. Event URL will be sent via registration email.
- Categories:
- Customer Service Online
Grant Information
This project is funded under the provisions of the Library Services and Technology Act from the Institute of Museum and Library Services. Florida's LSTA program is administered by the Florida Department of State's Division of Library and Information Services.
For FY2024-25, 75% of total costs for TBLC Regional Continuing Education ($223,959) is supported with federal government funds (LSTA grant funds); 25% of this program ($74,744) is financed with state government money. The total budget of the project is $298,703.