Dishing out Excellent Service: Industry Pro Tips for Libraries Online
We know the importance of excellent customer service skills in the library. But what are some concrete ways that we can make our patrons truly feel welcome to the library? This presentation will look at key training points from the hospitality industry and explore how they can be applied in library settings. Welcoming environments require creating a culture of hospitality that will encourage patrons to return again and again. We'll discuss small things you can do on a daily basis to create or enhance that culture in your space.
Presenter: Janet Schalk, MA, MLIS - Librarian, Pasco-Hernando State College
- Date:
- Tuesday, June 24, 2025
- Time:
- 10:00 AM - 11:00 AM
- Time Zone:
- Eastern Time - US & Canada (change)
- Online:
- This is an online event. Event URL will be sent via registration email.
- Categories:
- Customer Service Online
- Attachments:
Grant Information
This program, previously funded by LSTA, is awaiting FY 2024-25 funding. Florida's LSTA program is administered by the Department of State's Division of Library and Information Services. As of today's announcement, TBLC Continuing Education is funded by Tampa Bay Library Consortium, Inc.