Whether you want a refresher of the basics or are looking for new and different ways to manage and lead others in your organization, this
interactive one-day workshop helps supervisors to grow their management and leadership skills fast.

Get the “Knowledge Before the Need” by learning ways to help you better manage yourself and others. You will leave this workshop with techniques
and phraseology that you’ll begin using the very next day at work! Whether you have been managing others for 10 years or 10 days, you’ll benefit from
attending this workshop!

Participants will learn and begin to master:

 How to calmly and proactively work with difficult employee situations
 The ability to work with employees who see things differently than you do
 Quickly establishing credibility and authority with their employees
 Successfully developing employees through coaching
 Working with employee attitude and performance problems
Giving constructive feedback to employees positively and confidently
 Building high performing employees

Presenter: Andrew Sanderbeck has been developing and conducting training programs for library organizations for more than twenty years. He has presented Web-based, On-line, and Face-to-Face sessions on Customer Service and Communication Skills in the U.S. and many countries around the world.  Andrew’s programs are filled with proven techniques that attendees can immediately apply with their difficult and challenging customer behaviors. He is the past president of the Haywood County Library Board of Trustees in Western North Carolina.

Location: C. Blythe Andrews, Jr. Public Library - 2607 E Dr Martin Luther King Jr Blvd, Tampa, FL 33610

Please Note: Lunch will be on your own, we will have a list of local places for lunch options.

We will have coffee and donuts for the morning session.

There is plenty of parking onsite.